Step 1. SCAN "What is the REAL ISSUE" column.... for feelings like:
Concern - about what next
Discomfort - about not meeting expectations
Guilty - caught out on something you exaggerated a little in interview
Overwhelmed - about the size of the task, the lack of support and time to do it in
Annoyed - about the lack of documentation, standards, clarity, direction
Angry - about the contract brief being so unclear
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